it looks like you have a corrupted USB driver stack.
the reason why i say this is because of the device names. they aren't names. and the instance ID's (vendor/hardware ID) don't look proper. this is probably why you are having issues with windows installing the wrong driver. but also why EG won't install a driver for it... they rely on those ID's
ok first thing is i want you to open a elevated (run as administrator) command prompt. and type in
this is going to do an integrity check on every single windows file, and attempt to fix/replace it. so it may take a while.
when it is done i want you to then key this into the elevated command prompt window.
Code: Select all
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
this is going to make a file called sfcdetails.txt on your desktop. reboot your computer and see if the problem is resolved. but still attach that file in a PM to me. there could be other things that are damaged and windows wasn't able to repair them. windows has a notoriously bad Update system.. that usually breaks more things then it fixes. this is the reason why i will usually seek out a redistributable for each and every single update. and run them one by one. And I would tell you if it ain't broke then don't fix it.. but you are using windows 10... nuf said
and if that didn't work then we can smack the USB stack with a big stick and do the following
you need to go into your power settings and set power button on your computer to do a shutdown. because you are going to lose all USB devices doing this. and you need a clean way to shut down windows
and when windows starts back up it will reinstall all the drivers..
so step 1: change the power button to do a shutdown..
step 2: use usbdview and uninstall every driver specific to a device. except the mouse. because yours is corrupted you may have to plug and unplug devices and watch for what turns gray and what doesn't. do not uninstall anything other then a device.. the easiest way is to unplug everything except for the mouse... then uninstall everything that doesn't say it's plugged in.
then step 3. you can do this 1 of 2 ways. using usbdview find your mouse. and then find which USB hub is the parent... that is going to be the last one you uninstall... or you can go through each USB hub and uninstall them and if the mouse stops working then move it to another port. the issue with the 2nd method is that sometimes there are additional USB headers on the main board that are not connected. and they will still show as having drivers installed.
[END BIG STICK]
I am going to do a little research on this as a just in case and see if there might be another way.. and i also want to make sure that it is specifically related with the update. and it could be that removing just that one update fixes it.. but this looks like file corruption. and if the reload of the stack doesn't fix it I want to be armed with some more knowledge on what could have caused this. I have dealt with it before.. just can't seem to get the acorns rollin around in my bean to give me the fix i have used in the past..but what i am telling you to do is part of it.. i am sure when i am 90 I will remember what it is LOL. but the 2 above mentioned things can't hurt and can fix it. but just in case.....