Common problems and their solutions sticky?

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kgschlosser
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Re: Common problems and their solutions sticky?

Post by kgschlosser » Mon Sep 18, 2017 1:02 am

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topix
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Re: Common problems and their solutions sticky?

Post by topix » Mon Sep 25, 2017 10:27 am

Boolean263 wrote:
Sun Sep 17, 2017 4:13 pm
common troubleshooting steps
Just a few steps i would like people to ask to do:
  • what have (i) changed before the error raised?
  • (how) is the error reproducable?
  • make a new configuration with only the minimum required plugins
  • search the forum and wiki
  • read the forum and wiki
  • ask for on the forum with detailed explanation as possible:
    • which version (EG, Windows)
    • what did you expected to happen
    • what happend
    • what did you do when it happened
    • output of EventGhost.exe -debug

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kgschlosser
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Posts: 2889
Joined: Fri Jun 05, 2015 5:43 am
Location: Rocky Mountains, Colorado USA

Re: Common problems and their solutions sticky?

Post by kgschlosser » Mon Sep 25, 2017 3:37 pm

i want to add onto topic2k's request


we would like a copy of the actual debugging log %appdata%\EventGhost\log.txt as well as a copy of the log in EG which can be had by clicking on the first item in the log, holding down the left shift key and clicking on the last item, then pressing ctrl + c. and paste it into a text file (notepad) and save it.


I would also like to request a very simple thing of the user. Please do not get mad at any of us if we are asking the "dumb" questions. a lot of times this is for our help in the assessment of the system and we do not know what has and has not been tried.
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